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FAQ - Frequently Asked Questions

Ordering and shipping

Everything i need to know before ordering

Just click on the item of your choice and leave it to you and follow the steps.

Our ordering process is very simple. Upon receipt, we process your order within 24/48 hours, and we deliver within 8 to 10 working days. Faced with the health crisis we are experiencing, our ordering process had to be changed. We are experiencing delays at the level of carriers and postal services which may extend the time it takes to receive the order. Rest assured, the packages you order always arrive.

No, your card is not registered. Payment services are outsourced and therefore we do not have access to any of your payment information. It is possible that at the time of payment your information appears, which would mean that you have already made a payment via one of these specialized sites, such as paypal, stripe or other.

You can change the delivery address within 24 hours: contact our after-sales service as soon as possible. After this period, we will have to start a return delivery process.

Once your order has been shipped, you will receive an email within hours with all the information you need to track your package. You should be aware that it is the carriers and postal services that feed back the tracking information via the assigned number, so sometimes it takes a few hours for the number to be active.

Our company is based in Paris. So we pay our taxes in France, and that’s fine 🙂 Find all the legal information here

Our company is based in Paris and our warehouses are in China. Our designers are French and Belgian, they design outfits and accessories. Unfortunately we could not have it manufactured in France for reasons of cost and manufacturing techniques, but we are in France and pay our taxes on French soil. We hope to be able to have it manufactured in France or failing that in Europe like any company operating on its national territory, this is already the case for some accessories 🙂 But we must recognize that for the moment, China is still ” the factory “of the world, and it is rather essential for a company like ours.

For now, we deliver to France and Belgium. We will open other destinations as we develop, mainly in Europe.

Delivery for France and Belgium is FREE!

Red Off Shoulder Beach Dress
Blue blouse style long beach dress 1

Returns and exchanges

What if I change my mind?

You obviously have the possibility of exercising your right of withdrawal, the legal deadline being 14 days. Indeed, during this period, you can return your order to us without justification. You will only be responsible for the return costs. To request a return, please contact our after-sales service. here, they will be happy to explain the procedure to you in all kindness.

We do everything to satisfy you. However, if an error occurs, or if you receive a defective product, we will reship or refund you. You just have to contact our after-sales service who will always answer you very kindly and solve the problem quickly.

We are sorry for this inconvenience. In this case, take a photo of the damaged product and we will ship a new product back to you.

You can always change your mind, this is very normal. You just have to let us know as quickly as possible because we prepare the orders as quickly as possible so that you receive your package as quickly as possible. The safest way to cancel an order is to notify us by email within 2 hours of your purchase for orders placed before 6 p.m.

You can contact us via the chat or on the page Contact us or directly by email to contact@mis-pareo.com

Other miscellaneous matters

More questions, questions that keep coming back ...

Our site is 100% encrypted, so your information is inaccessible to others. Payments are handled by Stripe and Paypal, which are trusted institutional players in the field of banking transactions.

Our servers are hosted in France, in Lille more precisely, by the company OVH, with a contract for the use of green electricity.

We process the order within 24 working days, your package is prepared and packaged within 3 working days and then delivered in 5 to 7 working days. In total it takes about 14 working days.

A few hours after the order has been shipped, you will receive an email containing all the information you need to track your package.

You can always change your mind, this is very normal. You just have to let us know as quickly as possible because we prepare the orders as quickly as possible so that you receive your package as quickly as possible. The safest way to cancel an order is to notify us by email within 2 hours of your purchase for orders placed before 6 p.m.

Contact us at contact@miss-pareo.com, our after-sales service teams will explain the return process to you. You will only be responsible for the shipping costs.

Our goal is to make sure that you are completely satisfied with your products. You obviously have the possibility of exercising your right of withdrawal, the legal deadline being 14 days. Indeed, during this period, you can return your order to us without justification. Only the return costs will be at your expense. To request a return, please contact our after-sales service. here, they will be happy to explain the procedure to you in all kindness.

You can pay for your order via Bank card ( Visa , MasterCard ) and via PayPal.

Our offices

Can I write to you or visit you?

Obviously, and you are even encouraged to do so. You can send all your mail to us at

“Miss Pareo, Ecom Belvi, 143 Avenue du Maine, 75014 Paris” .

Be sure to include your contact details so that our team can respond to you.

Normally, it would have been a pleasure to welcome you to our offices.
However, to maintain sanitary conditions at the most optimal level, we had to share the work of our teams and stop receiving in our premises.

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