I. This site, accessible to the URL: https://www.mis-pareo.com (the “Site”)
edited by: Ecom Belvi
under the number SIRET 898 836 051 00018
VAT number: FR24898836051
the head office: 149 Avenue du Maine, 75014 Paris
phone: (+33) 01 89 16 64 61
The website is hosted by OVH – 2 rue Kellermann – 59100 Roubaix – France.
You are fully protected for your purchases: A 100% “Money Back Guarantee”!
We have implemented a simple and effective returns policy.
You wish to cancel or modify your order
We process the orders you place quickly, usually within 1 day and a maximum of 2 days if you place your order on weekends. You have 2 hours after your order to send a cancellation or modification email to firstname.lastname@example.org. After this time, you will have to wait for delivery and send the items back to us for a refund. Return shipping costs are your responsibility.
You have not received your package, the delays
Our average delivery times are 8 to 10 working days. If you are not in Europe (Canada, DOM-TOM, etc …) you should plan a few extra days. The deliveries are made directly by the warehouses which allows to reduce the delivery costs and therefore, we offer free deliveries for the best product prices.
If you do not receive your item within 60 days
We will give you a full refund and you can keep the item when you receive it. We trust our buyers: simply contact us at email@example.com to report an item not received.
The postal service of your country declares your package delivered but you declare that you have not received it
If your parcel tracking mentions the parcel as delivered but you have not received it, please send us the certificate form on the honor of not receiving the parcel. downloadable here , at Ecom Belvi, 149 Avenue du Maine, 75014 Paris or by email at firstname.lastname@example.org . Upon receipt, our legal department will contact you for the rest of your process.
The item received does not meet your expectations
You can return your item to us up to 14 days after receipt:
-Contact customer support at email@example.com to warn that you are going to make a return, we will tell you what to do.
After receiving the item, we will refund your purchase. Return shipping costs are your responsibility. You may be offered a voucher if you wish to test another product from our catalog.
The item received has a defect
It may happen that your item is damaged during delivery or has a defect that would have escaped an inspector during the pre-delivery inspection. Contact us at firstname.lastname@example.org specifying your order number, and sending us photos or videos as well as a description of the problem. Customer support will tell you what to do. After receiving the item, we will refund your purchase. Return shipping costs are your responsibility. You may be offered a voucher if you wish to order this item again or test another product from our catalog.
Phone: +33 01 89 16 64 61
Address: 149 Avenue du Maine, 75014 Paris